**Shipping & Handling**

At La Bella Joya, we are committed to delivering your order with care, efficiency, and transparency. This policy outlines our shipping methods, processing times, delivery estimates, and related procedures to ensure you know exactly what to expect when you place an order with us.

**Processing Time**

All orders are processed within **1 to 3 business days** from the date of purchase, excluding weekends and public holidays. During peak seasons or promotional events, processing times may be slightly extended. If we anticipate a significant delay in processing your order, we will notify you via email as soon as possible.

Orders placed after 12:00 PM (local time) will be processed on the next business day. We do not process or ship orders on weekends or recognised public holidays.

**Shipping Methods and Delivery Estimates**

We offer a range of shipping options at checkout to accommodate different delivery needs and budgets. Estimated delivery times are calculated from the date of dispatch, not from the date of order placement.

- **Standard Shipping** – Estimated delivery within **5 to 10 business days** after dispatch.
- **Express Shipping** – Estimated delivery within **2 to 4 business days** after dispatch.

Please note that these are estimated delivery windows provided by our carrier partners and are not guaranteed. Actual delivery times may vary depending on your location, customs clearance processes, weather conditions, and other factors beyond our control.

**Shipping Rates**

Shipping costs are calculated based on the total weight of your order, the shipping method selected, and your delivery address. The exact shipping fee will be displayed at checkout before you confirm your order. We occasionally offer free shipping promotions, which will be clearly communicated on our website during the applicable period.

**Order Tracking**

Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a direct link to track your package. Tracking information may take up to 24 to 48 hours to become active after dispatch. You can track your order at any time using the link provided or by visiting the carrier's official website.

**Shipping Destinations**

We currently ship to addresses within the United States and select international destinations. If your country is not available at checkout, please contact us at **labellajoya@outlook.com**, and we will do our best to accommodate your request.

We do not ship to P.O. boxes, APO/FPO addresses, or freight forwarding addresses. Please provide a physical street address for delivery to ensure successful receipt of your order.

**Customs, Duties, and Taxes**

For international orders, please be aware that your package may be subject to customs duties, import taxes, and brokerage fees imposed by the destination country. These charges are not included in our shipping fees and are the sole responsibility of the recipient. Customs policies vary widely by country, and we recommend checking with your local customs office for more information before placing an order.

We are required by law to declare the full value of your order on customs forms and cannot alter or understate the value for any reason. Any delays caused by customs clearance are beyond our control and will not affect your shipping time guarantee.

**Undeliverable Packages**

If a package is returned to us due to an incorrect or incomplete shipping address provided by the customer, repeated delivery failures, or refusal to accept the package, we will contact you to arrange reshipment. Additional shipping charges will apply for reshipment. If you choose not to have the order reshipped, we will issue a refund for the product cost only, less any original shipping charges and a restocking fee.

**Lost or Stolen Packages**

Once a package has been marked as delivered by the carrier, responsibility for the package transfers to you. We are not liable for lost or stolen packages that have been confirmed as delivered to the address provided. If you believe your package has been stolen or lost after delivery, we recommend filing a claim with the carrier and contacting your local authorities. We are happy to assist by providing any shipping documentation we have on file.

For packages that show no tracking updates for an extended period, please contact us at **labellajoya@outlook.com** with your order number, and we will initiate a trace with the carrier on your behalf.

**Shipping Delays**

While we strive to meet all estimated delivery timelines, we cannot guarantee that delays will not occur. We are not responsible for delays caused by carriers, extreme weather, natural disasters, customs holds, or other unforeseen events. If your order is significantly delayed, we will communicate with you promptly and keep you updated on the status.

**Split Shipments**

If your order contains multiple items, we may ship them separately to ensure faster delivery. In such cases, you will receive separate tracking numbers for each package. You will only be charged the shipping fee quoted at checkout, and no additional fees will apply for split shipments.

**Order Changes and Cancellations**

If you need to change your shipping address or cancel your order, please contact us at **labellajoya@outlook.com** as soon as possible. We process orders quickly, and once an order has entered the fulfilment stage, we may not be able to make changes or cancel it. If we are unable to catch your order in time, you may follow our return procedure after receiving the package.

**Contact Us**

If you have any questions about shipping or need assistance with your order, please reach out to us at:

**labellajoya@outlook.com**

We are here to ensure that your experience with La Bella Joya is seamless from checkout to delivery. Thank you for choosing us.