**Refund & Return Policy**

We want you to love every piece you receive from La Bella Joya. However, we understand that sometimes an item may not be the perfect fit. This policy outlines the terms and conditions for returns, exchanges, and refunds to ensure a clear and fair process for both you and our team.

**Return Eligibility**

To be eligible for a return, your item must meet the following conditions:

- The return request must be initiated within **14 days** of the delivery date.
- The item must be in its original condition—unworn, unwashed, unaltered, and free of any stains, odours, or damage.
- All original tags and packaging must remain attached and intact.
- The item must be returned in the original shipping box or equivalent protective packaging.

Please note that we cannot accept returns for items that show signs of wear, have been used, or are returned without all original tags.

**Non-Returnable Items**

The following items are not eligible for return or exchange:

- Items marked as final sale or clearance
- Intimate apparel, including lingerie and swimwear, due to hygiene reasons
- Gift cards
- Any item that has been customised or made to order specifically for you

**How to Initiate a Return**

To begin your return, please contact us at **labellajoya@outlook.com** with your order number, the item(s) you wish to return, and the reason for your return. Our team will respond within 24 to 48 business hours with a return authorisation and detailed instructions for shipping your item back to us.

Please do not send any items back before receiving a return authorisation from our team. Unauthorised returns may not be processed and could be returned to you at your own expense.

**Return Shipping**

You are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part, such as sending the wrong item or incorrect size. In such cases, we will provide you with a prepaid return label.

We recommend using a trackable shipping service for your return, as we cannot confirm receipt of your package without a valid tracking number. La Bella Joya is not responsible for items lost or damaged during return transit.

**Refunds**

Once your return is received and inspected, we will notify you of the approval or rejection of your refund within 5 business days. If approved, your refund will be processed automatically to your original payment method. Please allow 5 to 10 business days for the refund to appear on your account, as processing times vary depending on your bank or card issuer.

Refunds are issued for the purchase price of the returned item(s) only. Original shipping charges are non-refundable unless the return is a result of our error.

**Exchanges**

If you need a different size, colour, or style, we recommend initiating a return for the original item and placing a new order for the desired piece. This ensures that your new item is reserved and shipped as quickly as possible, rather than waiting for the returned item to reach us. Exchange requests can also be submitted through our contact email, but please be aware that stock availability for exchanges is not guaranteed.

**Damaged, Defective, or Incorrect Items**

We take great care in packaging every order, but occasionally issues may occur. If you receive a damaged, defective, or incorrect item, please contact us within **7 days** of delivery at **labellajoya@outlook.com**. Include your order number, a clear description of the issue, and photographs showing the damage or error. We will resolve the matter promptly by issuing a full refund or sending a replacement at no additional cost to you.

**Late or Missing Refunds**

If you have not received your refund after 10 business days from our approval confirmation, please check with your bank or credit card provider first, as processing delays may occur. If you have done this and still have not received your refund, contact us at **labellajoya@outlook.com**, and we will investigate the issue on our end.

**Final Sale Items**

All items marked as final sale cannot be returned, exchanged, or refunded for any reason. Please review product descriptions carefully before purchasing these items.

**European Union Right of Withdrawal**

For customers within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order without providing any reason. The item must be returned in its original condition with all tags attached. Return shipping costs are your responsibility unless otherwise agreed. Please contact us to initiate this process, and we will guide you through the steps.

**Policy Updates**

We reserve the right to update or modify this Refund & Return Policy at any time without prior notice. Changes will be effective immediately upon posting on this page. This policy applies to orders placed on or after the date of any update.

**Contact Us**

If you have any questions about returns, exchanges, or refunds, please do not hesitate to reach out. We are here to help and will respond to every inquiry with care and clarity.

**labellajoya@outlook.com**

Thank you for shopping with La Bella Joya. Your satisfaction matters to us, and we are committed to making every step of your experience as seamless and pleasant as possible.